Terms of Service

By accessing this website, booking a demo, or using Loop, you agree to be bound by these Terms. If you do not agree, please do not use the website or the service.

Loop is a workflow that captures incoming leads for a home service business, responds to them, qualifies the request, follows up automatically, and helps get the appointment booked and confirmed. Loop is delivered by Cordyx on behalf of the business that engages us; it does not replace a business's own staff, and a real person at the business is tried first before Loop's AI steps in.

As a business using Loop, you agree to:

• Provide accurate information about your business and services.
• Have the right to communicate with your customers through the channels connected to Loop.
• Understand that Loop collects text-message consent from your customers on your behalf, and that you remain responsible for your customers' consent and for complying with the laws that apply to your communications with them.
• Use Loop only for lawful purposes and in a manner consistent with these Terms.
• Keep any account credentials or access we provide secure and confidential.

Loop is billed monthly, in advance. Your first payment activates service and sets your billing date, and later payments fall on the same date each month.

Satisfaction guarantee. You may request a full refund of your first payment during your first 14 days of service or your first 50 calls handled by Loop, whichever comes first. To request a refund, email support@cordyx.co during that window. Leads and appointments booked during the window remain yours whether or not you request a refund. Billing continues on the original schedule regardless of when the window closes.

The Loop workflow, this website, and all associated content, branding, and software are the property of Cordyx. These Terms do not grant you any ownership rights in Loop or Cordyx's underlying technology.

Loop is provided on an "as is" and "as available" basis. We do not guarantee that Loop will be uninterrupted, error-free, or that it will produce any specific business outcome. To the fullest extent permitted by law, Cordyx is not liable for indirect, incidental, or consequential damages arising from use of Loop or this website, including lost revenue or lost business opportunities.

Either party may stop using or providing Loop at any time, subject to the terms of any separate service agreement in place. We may suspend or terminate access to Loop if these Terms are violated or if use of the service creates risk or legal exposure for Cordyx or its customers.

This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles, without regard to Cordyx's physical location.

We may update these Terms from time to time. Changes will be posted on this page with an updated revision date.

• Program: Loop by Cordyx ("Loop"), operated by Cordyx on behalf of the home service business you contacted.
• What you'll receive: With your consent, Loop sends text messages about your service request: an enrollment confirmation, booking confirmations, appointment reminders (about 24 hours before, and again 1 to 2 hours before, your appointment), follow-up messages if you inquired but have not booked (about 2 to 4 hours after, and again about 24 hours after, your inquiry), and a review request after a completed job.
• How you opt in: You agree verbally during your call, and we then text you to confirm your enrollment. Agreeing to receive texts is not a condition of booking.
• Message frequency: Message frequency varies by the stage of your inquiry: up to 7 messages per inquiry.
• Rates: Message and data rates may apply.
• Opt out and help: Reply STOP at any time to opt out. Reply HELP for help.
• Carriers: Carriers are not liable for delayed or undelivered messages.
• Support: For support, contact support@cordyx.co.
• Privacy: See our Privacy Policy for how we collect, use, and protect your information.

For general questions about these Terms, contact us at hello@cordyx.co. For support, contact support@cordyx.co.