When you're in the attic, who answers the phone?
You can't be under a unit and on the phone at the same time. Loop answers the HVAC calls you miss, books the job into your calendar, and emails you the details.
The call you couldn't take
It's a July afternoon. You're on your back in a hot attic with a failed capacitor in one hand and a meter in the other. Your phone buzzes on the truck seat. You can't get to it, and you wouldn't want to stop halfway through a repair if you could.
On the other end, a homeowner's air conditioner quit an hour ago. The house is climbing past ninety and there are kids at home. They don't leave a voicemail. They aren't being rude. They are hot, and they have a list of companies to try.
By the time you climb down, wash up and check your phone, they have talked to someone who picked up. That company has the job. You never find out how many of these there were, because the calls you miss leave no trace.
None of this is a failure of your work. It happens when the person who does the job is also the person who has to answer the phone, and it is worst in the weeks when you are busiest. Multiply one missed call by a hot week and a full schedule, and the question stops being whether you can afford to miss calls. It becomes who is answering them while you work.
What Loop does in three steps
It answers.
The assistant answers the calls you choose to forward to it. It asks what's wrong, where the home is and how urgent it is, in plain language, so the caller reaches a conversation instead of a voicemail box.
It books the job into your calendar.
If the caller wants a visit, Loop offers a time that fits and puts the job on your calendar. No phone tag, no sticky notes.
It emails you the job details.
You get the caller's name, number and address, what's wrong, and the time that was booked, so you know what you're walking into before you pick up your tools.
Picture a week where on Monday you are replacing a blower motor and on Tuesday you are on a rooftop unit, and by Wednesday evening three callers have tried to reach you. This is an example, not a typical figure. Instead of three voicemails to untangle, you would have three emails: who called, what is wrong, and, for the ones who wanted a visit, a time already on your calendar.
You stay in charge. Loop fills the gaps while your hands are busy. It doesn't replace your office, and it doesn't decide how you run your business.
What Loop collects on every call
Every call gets the same basics, so the email in your inbox has what you need to call back or show up prepared:
- Their name
- Their phone number
- The address of the job
- What's wrong
- How urgent it is
Because the email says what's wrong and how urgent it is, you can tell a dead system from a routine request before you call back.
Gas smell or carbon monoxide: not a booking
A gas smell or a carbon monoxide alarm is an emergency for the fire department or the gas company, not a service call. The rule is the same for every homeowner: get outside and call 911 or your gas company. Loop is built to book service visits, not to handle emergencies, so never rely on an answering system, ours or anyone's, in that situation. Tell your customers the same.
HVAC questions, answered.
What does Loop do when I can't pick up?
The assistant answers the calls you choose to forward to it. It asks what's wrong, where the job is and how urgent it is, offers a time, and books the visit into your calendar. Then it emails you the job details.
Does Loop only handle emergencies?
No. Loop answers any HVAC call you forward to it, from a dead system to a tune-up request. It asks what's wrong and how urgent it is, so you can tell which is which from the email.
What if the caller smells gas or has a carbon monoxide alarm going?
That is not a booking. Get outside and call 911 or your gas company. Loop is built to book service visits, not to handle emergencies.
Does Loop work with the calendar I already use?
Loop books jobs into Google Calendar. If you use a different calendar or field-service software, ask us first and we'll tell you what is possible.
Does Loop replace my office staff?
No. It covers the gaps: when everyone is on a job, after hours, or when every line is busy. Your team still runs the schedule and does the work.
How much does Loop cost?
One simple monthly plan, month to month, with a 14-day trial. We'll quote it on a short call.
See what a missed call is costing you.
Work it out with your own numbers, or book a short demo and we'll show you how Loop handles an HVAC call.